Analytical and results-oriented Project and Program Manager with nearly 10 years of experience in e-commerce and hospitality, adept at leveraging data-driven insights to enhance customer experiences and streamline operations. Proven ability to manage complex projects, collaborate with diverse stakeholders, and translate multifaceted data into actionable recommendations.
Work Experience
Microsoft
December 2024 - June 2025 Under contract with Red Dog Interactive
Leveraged data analysis of team performance metrics to inform the establishment of Microsoft Project boards for 8+ parallel projects, improving team performance by 70% and ultimately contributing to improved product delivery.
Supported the Microsoft Federal group’s AI enablement initiatives by coordinating and managing the launch of over 70 employee training sessions on AI best practices, improving performance of over 1400 internal employees.
Designed and implemented foundational project management processes for a newly formed team, utilizing Microsoft Planner, to implement SOPs to streamline workflow and communication. enhancing team accountability, data visibility, and turnaround times.
Managed event logistics for team training and workshops, including vendor coordination, catering, room setup, and on-site support to ensure smooth execution.
Designed content standards for learning events and videos, with editing done via Stream and ofter external tools, to make learning recordings easier to understand post-session
The Walt Disney Company
November 2023 - September 2024 Under contract with Hays
Optimized collaboration and information flow between product managers, leadership, and software engineers... by creating and maintaining communication channels and feedback mechanisms such as interviews and surveys, reducing meeting needs by 70%.
Facilitated Agile ceremonies utilizing project data to track changes, identify and escalate risks or platform dependencies, and provide data-informed recommendations to leadership, preventing major impacts.